About Us
Established in 2006, LaJoie Boutique has been a trusted destination for women’s fashion in Penang. For nearly two decades, we have been committed to offering a curated selection of stylish and high-quality clothing that caters to women of all ages and tastes.
Our mission is to help every woman feel confident and beautiful, whether she’s dressing for work, a casual outing, or a special occasion. With a focus on exceptional customer service and attention to detail, we take pride in creating a shopping experience that’s as enjoyable as it is inspiring.
Return and exchange policy
We value your satisfaction and take pride in offering high quality clothing. Please note that we operate on a NO return or exchange policy, except for items with manufacturing defect.
For defective items, return or exchange policies are accepted under the following conditions:
We uphold a No Return and No Exchange policy except in the case of defective items.
Defective Items:
• Returns are only accepted for items with manufacturing defects.
• To qualify for a return or exchange, the item must:
• Be unwashed, unused, and in its original condition.
• Have the tags attached.
Return Period:
• All defective items must be returned within 7 days of purchase.
• Proof of purchase is required.
How to Return:
1. Contact our customer service team within 7 days of purchase to report the defect.
2. Provide details and photos of the defect for verification.
3. Once approved, bring or send the item back to our store for processing.
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Postage and timeframe
Postage & Delivery Times
• Preorder Duration: 14 days (due to the CNY holiday, our preorder period will be extended to 45 days)
• Postage Charges:
• West Malaysia: RM 8 (purchase above Rm150 free postage)
• East Malaysia: RM 12 (purchase above Rm200 free postage)
• Singapore: RM 30
Note: Shipment may be delayed due to custom clearance or during peak seasons or holidays.